Install
Install guide for Ubuntu: http://wiki.otterhub.org/index.php?title=Installation_on_Ubuntu_Lucid_Lynx_(10.4)
Installer opretter database
Dokumentation: http://doc.otrs.org/3.2/en/html/
Customisations
SysConfig -> Core::Web -> WebMaxFileUpload - Øgelse af upload size for filer for at få ITSM mopdul på
Modulecheck:
root@moserver:/opt/otrs/bin# ./otrs.CheckModules.pl o CGI..............................ok (v3.63) o Crypt::PasswdMD5.................ok (v1.3) o Crypt::SSLeay....................Not installed! (optional - Required for Generic Interface SOAP SSL connections.) o CSS::Minifier....................ok (v0.01) o Date::Format.....................ok (v2.23) o Date::Pcalc......................ok (v1.2) o DBI..............................ok (v1.609) o DBD::mysql.......................ok (v4.012) o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.) o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.) o DBD::Pg..........................Not installed! (optional - Required to connect to a PostgreSQL database.) o Digest::MD5......................ok (v2.39) o Digest::SHA::PurePerl............ok (v5.81) o Digest::SHA......................ok (v5.47) o Encode::HanExtra.................Not installed! (optional - Required to handle mails with several Chinese character sets.) o Encode::Locale...................ok (v1.03) o GD...............................Not installed! (optional - Required for stats) o GD::Text.......................Not installed! (optional - Required for stats.) o GD::Graph......................Not installed! (optional - Required for stats.) o IO::Scalar.......................ok (v2.110) o IO::Wrap.........................ok (v2.110) o JavaScript::Minifier.............ok (v1.05) o JSON.............................ok (v2.53) o JSON::PP.......................ok (v2.27200) o JSON::XS.......................ok (v2.32) o Locale::Codes....................ok (v3.24) o LWP::UserAgent...................ok (v6.04) o Mail::Internet...................ok (v2.12) o Mail::POP3Client.................ok (v1.2) o IO::Socket::SSL................Not installed! (optional - Required for POP3 SSL connections.) o Mail::IMAPClient.................Not installed! (optional - Required for IMAP TLS connections.) o IO::Socket::SSL................Not installed! (optional - Required for IMAP TLS connections.) o MIME::Base64.....................ok (v3.08) o MIME::Tools......................ok (v5.503) o ModPerl::Util....................Not installed! (optional - Improves Performance on Apache webservers dramatically.) o Apache::DBI....................ok (v1.11) o Apache2::Reload................FAILED! Not all prerequisites for this module correctly installed. o Net::DNS.........................Not installed! (required - use "perl -MCPAN -e shell;" - ) o Net::POP3........................ok (v2.29) o Net::IMAP::Simple................ok (v1.2034) o IO::Socket::SSL................Not installed! (optional - Required for IMAP SSL connections.) o Net::SMTP........................ok (v2.31) o Authen::SASL...................ok (v2.16) o Net::SMTP::SSL.................FAILED! Not all prerequisites for this module correctly installed. o Net::SMTP::TLS::ButMaintained..FAILED! Not all prerequisites for this module correctly installed. o Net::LDAP........................Not installed! (optional - Required for directory authentication.) o Net::SSL.........................Not installed! (optional - Required for Generic Interface SOAP SSL connections.) o PDF::API2........................Not installed! (optional - Required for PDF output.) o Compress::Zlib.................ok (v2.020) o Storable.........................ok (v2.20) o SOAP::Lite.......................ok (v0.715) o version........................ok (v0.9902) o Class::Inspector...............ok (v1.28) o Text::CSV........................ok (v1.21) o Text::CSV_PP...................ok (v1.29) o Text::CSV_XS...................Not installed! (optional - Recommended for faster CSV handling.) o Time::HiRes......................ok (v1.9719) o XML::Parser......................ok (v2.36) o HTTP::Message....................ok (v6.06) o HTTP::Headers..................ok (v6.05) o URI..............................ok (v1.60) o URI::Escape....................ok (v3.31) o Scalar::Util.....................ok (v1.21) o YAML::XS.........................Not installed! (required - use "perl -MCPAN -e shell;" - ) root@moserver:/opt/otrs/bin# perl -MCPAN -e shell; cpan> install Net::DNS::SEC