Working as a consultant on JIRA and JIRA workflow, I have done some observations that I would like to share - hopefully brining some success into Your project and implementation.
KISS - Divide and Conqur
The human factor
Thing is to bring up a question:
What "drives" a normal JIRA user to make a transition?
A. Assigning the Issue to another user (e.g. getting it done/out of sight
B. Money/Bonus/goodwill
C. Making a target
Most of the time, "A" is the common reason that drives the normal JIRA user.
One of the most common things I encounter, is the diversity between some one's reporting "needs" versus the number of steps in a workflow, lets take the good old "Incident Management" process (a small version), that could be:
Now, Support Managers whan
The use of Plugins and manual code
Documentation