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One of the most common things I encounter, is the diversity between some one's reporting "needs" versus the number of steps in a workflow, lets take the good old "Incident Management" process (a small version), that could be:
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Now, Support Managers want to log all times in all of the JIRA "phases" - hence 3 times:
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B. Make a "post" function that collects/enter the correct times in additional fields. In the case above, the Service is down before the Incident is created, and up before the user resolves the issue, there times can be entered manually.
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Hence, at least we need custom fields for "Incident start", "Incident End" fields for the white dot times, as the times on the Issue "Created" is the red dot, and "Resolved" is the green dot - these does not represent the real times.
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