Sidehistorik
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So, in the second attempt, I have created a lot of objects that works "in parallel" of the real isssues, in this case ITIL processes.
| Tip |
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The solution below works with the standard Clone function in JIRA, but is more flexible with the Clone Plus Plugin, which is not so expensive. Especially, check out the possibilities in https://bobswift.atlassian.net/wiki/display/JCPP/clone-plus.properties |
Topics
Indholdsfortegnelse
Template Issue Types
New Template Issue types created:
| Issue Type | Template Issue Type |
|---|---|
| Incident | Incident Template |
| Change | Change Template |
| Service Request | Service Request Template |
Workflow
Each Template is assigned to a very simple workflow:drawio
| diagramName | SimpleWorkflow.drawio |
|---|---|
| revision | 1 |
The workflow has no real value, as cloning is always possible, so Its only a signal to the user and the status field can be used in filters.
Notifications
The workflow and Notifications is sending (virtually) no notifications at all, as this is pointless, so on Post functions the "Generic Event" is replaced with a new event "No Notifications" I have implemented under "Events" and "Notification Schemes"
Screens
As the template are created in real projects, all fields and field-configurations (and components) are present with the Template are created.
But, in the template we dont want some specific fields present, that are not relevant until cloning the Template to a real issue - typical Date and Person-related fields, so each Template has its own Screen Scheme and Sceen:
| Issue Type | Screen |
|---|---|
| Incident | Incident Screen |
| Incident Template | Incident Template Screen |
| Change | Change Template |
| Change Template | Change Template Screen |
| Service Request | Service Request Screen |
| Service Request Template | Service Request Template Screen |
Looking like this in JIRA:
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A sample for the Incident Screens:draw.io Diagram
| Advarsel |
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A lesson learned the hard way here: Field not on the screen is not the same as the field being empty or none existing. Thus, cloning an "Inciden"t to an "Incident Template" will copy all fields, but they cant be seen afterwards. |
Filters
In general, filters should exclude the "* Template" issuetypes.
Using Templates
I use the templates in 2 ways - cloning them from a JIRA Dashboard and referencing them from Documentation in Confluence:
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Rendering on the "Incident Template" Screen, the Custom Field looks like (See Making a ADG like button):
