Sidehistorik
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This is ITIL stuff as Incident- and Change-management, Tasks etc. But also more special needs as a large CMDB, Customer, Subscription, Employee, License and Contract Databases. Internally in my Copmpany we use Jira for all sorts of thing, including being "mailbox" for a lot of the standard company mail-addresse addresses as job@ support@ info@ etc etc; so we dont need distrubutionlists distributionlists and all incomment incoming mail are handled and tracked probably by an assignee.
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It can be disabled under Gear → Issues → Sub-tasks.
Lets Let us look at some of the things around Subtasks.
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I have grown very fond of the Issue Matrix App to display linked issues and issues that can be corrolated correlated by fields. Its awesome, flexible - and includes inline edit |
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As Subtasks only can live in the same project as the parent, it cant be moved to other projects, this is quite a limition limitation for many companies that has different Jira projects for different departments/functions when subtasks are used for delegating work.
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Several Apps can perform part or all of the points above from the UI - my primary favorites are JSU Automatiuon Automation Suite and Automation. But I mostly use JIRA Scriptrunner - I does require programming, but extends flexability of the function; the downside is its more time consuming and you have to maintain the groovy code Yourself (between upgrades etc) |
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For some customers we have added the App Extended Schemes for Jira, wich which give the ability to (amon other functions) to control wich which links can be usesed used for issue types (Link Scheme).
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Im sure that removing or disabling subtasks can cause fustration for hardcore and experienced users of Jira, so do always remember to argument and educate for the solutions You implement. Its all a matter of the way people work and are educated to use Jira ....
All good?
Of cause couse not. Not using subtasks sub-tasks has some drawbacks, one of them being worklog and the presentation on the parent, where all work on this and subtasks can be seen and measured..
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