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This article describes howto use JIRA for Your own Form and Workflow system

You can use JIRA as service desk, ordering system, development control, assest management, small crm

 

 

 

Tip
titleWhy use JIRA?


  • Excellent Workflow Editor - And I am talking about the TEXT one, not the graphical crap..
  • Very Stable and very many releases with new features
  • A lot of 3rd party options - both free and commercial
  • Java based
Advarsel
titleWhy not to use JIRA?

 

  • Not free - and even though license costs are low, it all add's up. Free alternatives are available
  • Requires quite a lot of resources and possibility
  • The Download version requires direct server access (Windows or Linux)
  • Java based
Tip

Not free? Well, if You are a non-comercial organisation, Open Source Project or a private person - try to apply for a "Open Source License" at Atlassian

Info
titleA nice starter package could be

 

  • JIR JIRA 10 User = $10
  • Some free plugins

 

= $10 / Year

 

 

Info
titleDowload or onDemand?


OnDemand

(tommel op) Plusses

Cheap and simple, but very limited towards plugins and manipulating on filelevel

Upgrades just "happends" without any effort put into it

See the Plugin List here

(tommel ned) Downsides

Not all plugins available

No crontrol over upgrades

 

Download

(tommel op) Plusses

Full flexability regarding OS and resources

OS must be maintained/upgraded

Upgrade paths/time are for selfdecision

(tommel ned)  Downsides

More Expensive

More Maintenance

 

 

 

When the decision is made for using JIRA :

If You want to control it Yourself, read the JIRA Install Cookbook

 

Secondly, I will recommend these plugins ( (tommel op) = Testet and/or tried and found very usefull):

 

TypeFreeCommercial /LicensedComment

Workflow

(See JIRA Workflow Plugins)

Script runner (tommel op)

JIRA Toolkit Plugin (tommel op)

JIRA Suite Utilities (tommel op)

JIRA Misc Custom Fields (tommel op)

Kepler Custom Fields (tommel op)

User Group Picker (tommel op)

 

JIRA Workflow Toolbox

JIRA Misc Workflow Extensions

Must Post-Functions can be made via Groovy via the Script runner
Dashboard

SumUp

Gauge Gadget

 

 
Database (external)

Database Custom Field (tommel op)

  
Misc

Stateoscope

Issue Quick Start

SecureMan Security Helper Plugin

 

 

Both Adaptavist and ServiceRocket has a bundle of very nice and usefull free plugins