Sidehistorik
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The first solution was making a TEMPLATE Project and use Clone Plus for cloning Issues to the real projects, but the main problem is that issues in the TEMPLATE project does not have the specific field and field configuration properties for Custom Fields and Field Configurations for the real project, so tempates can be fully filled to a satisfying level before cloning the template issue to a real issue.
So, in the second attempt, I have created a lot of objects that works "in parrallel" of the real isssues, in this case ITIL processes.
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| Issue Type | Template Issue Type | |||
|---|---|---|---|---|
| Incident | Incident Template | |||
| Change | Change Template | |||
| Service Request | Service Request Template |
Workflow
Each Template is assigned to a very simple workflow:
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