Sidehistorik
I've been working on Templating in JIRA, without speding spending a lot of money on a plugin for the 2000 user JIRA that I manage at work.
The first solution was making a TEMPLATE Project and the use of use Clone Plus for cloning Issues to the real projects, but the main problem is , that issues in the TEMPLATE project does not have the specific field and field configuration properties for the real project, so tempates can be fully filled to a satisfying level before cloning.
So, in the second attempt, I have created a lot of objects that works "in parrallel" of the real isssues, in this case ITIL processes.
| Tip |
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The solution below works with the standard Clone function in JIRA, but is more flexible with the Clone Plus Plugin, with is not so expensive. Especially, check out the possibilities in https://bobswift.atlassian.net/wiki/display/JCPP/clone-plus.properties |
Template Issue Types
So, in the second attempt, I have created a lot of objects that works "in parrallel" of the real isssues, in this case ITILNew Template Issue types created:
| Issue Type | Template Issue Type | |||
|---|---|---|---|---|
| Incident | Incident Template | |||
| Change | Change Template | |||
| Service Request | Service Request Template |
...